Shipping & Returns

Shipping

The Butterfly package weighs 10.5kg. The Orca weighs around 5.5kgs. We've tried our best to get you the best shipping deals possible. All shipping rates have a discount applied and are calculated at time of checkout.

  • Free within NZ on orders $250 and over. 1 week on average. Please be patient with your local courier company as times may differ.
  • Discounted flat fee air shipping worldwide including Australia and United States.
  • Dispatch from NZ Depot
  • Discounted Express Air shipping worldwide calculated at checkout.
  • Worldwide shipping to: Australia, United States, United Kingdom, Canada, Thailand, Philippines and Malaysia at a discounted flat fee.
  • Express Air shipping takes 2-3 weeks delivery on average. Tracking provided.
  • Some countries may have special custom duties and taxes that you will need to be aware of and pay for.


Returns

If you are not satisfied with this product, you can return it to us for a full refund. We pride ourself with exceptional customer service and 100% satisfaction guarantee.

Cancellations

Once an order is placed, it is not cancellable as we dispatch orders immediately.
If you have any questions about this, feel free to contact us:

  • Email: hello@boxfinesse.com
  • Website: boxfinesse.com

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase
  • If the Goods do not meet your expectation please notify us immediately via email and you can return the Goods within 14 working days
  • If the Goods are defective or damaged, please contact us immediately via email to arrange replacement

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items